Frequently asked questions
How much does delivery cost, and how long does it take?
It depends on where you are. The Delivery page lists every area with its cost and how many days it takes — the same rates your basket is charged, so nothing changes at checkout. Delivery time is counted from when your order is confirmed.
How do I pay?
Cash on delivery: you pay the courier when the parcel reaches you. If another way to pay is available for your order, checkout shows it.
Can I collect my order from a shop instead?
Yes. Choose a branch at checkout and we hold the piece for you there. Collecting is free.
How long do I have to return or exchange something?
3 days from the day you receive it, or the day you collect it. It has to be unworn, unwashed and with its tags still on. Underwear, swimwear and pierced jewellery cannot be returned unless they are faulty.
Can I exchange a size in a shop?
Yes — bring the piece to any CLOI branch and exchange it on the spot for another size or another piece. Bring your order number or the phone number you ordered with; you do not need a printed receipt.
Who pays for sending a return back?
If the piece is faulty or we sent the wrong thing, we do. If you simply changed your mind, the return delivery is yours to cover. Exchanging at a branch costs nothing.
How do I get my money back?
Refunds go back the way you paid. A cash-on-delivery order is refunded in cash at a branch or by transfer, whichever you prefer.
How do I find my size?
Most pieces have a size guide on their page, next to the sizes. If you are between two sizes, message us on WhatsApp with your usual size and we will tell you which one to take.
Where are your shops?
The Our shops page lists every CLOI branch with its address, phone number, opening hours and directions.
Do you make uniforms for companies?
Yes. CLOI has a uniform division dressing offices, hotels and restaurants, hospitals and clinics, schools, factories and security teams. The Uniforms page explains how it works and takes an enquiry.
How can I contact you?
Use the WhatsApp button on any page, the Contact page, or write to info@cloistore.com.