Returns and exchanges

Last updated: 2026-09-16

You have 3 days

You may return or exchange anything within 3 days of receiving it. The clock starts the day the parcel reaches you, or the day you collect it from a branch.

What condition it has to be in

Unworn, unwashed, and in its original condition with the tags still attached. Bring the order number, or the phone number you ordered with — that is enough, you do not need a printed receipt.

Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons, unless they are faulty.

Exchange at any branch — this is the easy way

Bring the piece to any CLOI branch and exchange it on the spot for another size or another piece. Nothing to arrange, no shipping to pay, no waiting.

If you would rather send it back

- If the piece is faulty, or we sent the wrong thing — we pay the return delivery, and we are sorry. - If you simply changed your mind — the return delivery is yours to cover.

Getting your money back

Refunds go back the way you paid. A cash-on-delivery order is refunded in cash at a branch or by transfer, as you prefer. A card refund can take a few days to appear, depending on your bank.

If you used a discount or a gift card, its value goes back to you the same way it was applied.

If something is wrong with the piece

Nothing on this page limits your rights when an item is faulty or is not what was described. Tell us and we will put it right.

Questions: 00963957777163 · info@cloistore.com